solutions for voicemail and missed call notifications
PACE campaigns can assist operators by encouraging rapid voicemail retrieval and call returns
For most subscribers, voicemail SMS alerts are by far and away the most regular form of communication received from the operator. Smart PACE campaigns build on these messages to encourage prompt voicemail retrieval and thus improved call-return rates without the need to change any back end systems.
voicemail SMS notifications
Voicemail solutions are one of the simplest measures by which operators can improve call completion rates.
First generation voicemail solutions typically use SMS to inform users of a voicemail message deposit or a missed call where the user did not leave a voicemail message.
Using simple rules voicemail and missed call campaigns can recognise these SMS notifications, extract their content and then dynamically prioritise alerts that are shown to the user at appropriate touch points in the UI.
These alerts are more useful that the original SMS messages as they cannot be deleted, ignored or forgotten. Instead, they inform and influence the subscriber's behaviour through unintrusive calls to action.
stimulating call returns
Individual PACE campaigns can be targeted at any application on the handset. This means that different forms of notification can be shown to the user depending on the context in which they use their handset.
Typical campaign UI targets include the screensaver, in-call, the home-screen and on the lock screen.
Actions associated with a voicemail campaign allow a single click-to-call wherever an alert ‘tooltip’ is displayed.
Since rules can also subscribe to telephony events, all voicemail campaigns are disabled as soon as a call to the voicemail system is detected.
As with all PACE campaigns, every aspect of the rules and campaign UIs can be updated from a server — no aspect of the solution is hard-coded.
clear benefits
PACE campaigns provide a simple, cost effective way to stimulate call returns and calls to a voicemail system to retrieve messages without the need to change any back end systems. Alerts are simple, unintrusive and displayed at appropriate points in the user's telephony experience.